Privacy Policy
At Acura Healthcare Service, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our website, register on the site, fill out a form, or use our pathology testing and diagnostic services. The types of information we collect include:
Personal Identification Information: Your name, email address, phone number, mailing address, and any other details necessary for providing our services.
Health Information: Medical data and test results provided by you or generated by our diagnostic services. This data is sensitive and treated with the highest confidentiality.
Payment Information: Billing and payment details when you pay for our services.
Technical Information: Data about your internet connection, IP address, browser type, and usage patterns when you visit our website.
2. How We Use Your Information
Acura Healthcare Service may use the information we collect from you in the following ways:
To Provide Services: We use your personal and health information to perform diagnostic tests and deliver results.
To Improve Customer Experience: We may use feedback and technical information to improve our services, website, and customer interactions.
To Communicate with You: Your contact information may be used to send you notifications, respond to inquiries, and provide support.
For Billing and Payment Processing: We use payment information to process transactions and deliver invoices.
For Compliance and Legal Obligations: We may use or disclose your information to comply with legal requirements or to protect our rights.
3. How We Protect Your Information
We prioritize the protection of your personal and health information. Acura Healthcare Service uses industry-standard security measures, including encryption and secure networks, to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Data Encryption: Sensitive data, such as health and payment information, is encrypted both in transit and at rest.
Access Control: Only authorized personnel have access to personal and medical data, and they are trained to handle this information with confidentiality.
Security Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks to ensure the highest level of security.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or diagnostic partners. These providers are obligated to keep your information confidential and secure.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same confidentiality commitments.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Health-related information may be retained longer, as required by law.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: You have the right to request access to the personal data we hold about you
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
Data Portability: You have the right to receive a copy of your data in a structured, commonly used format.
Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw consent at any time.
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website and enable certain features. You can control the use of cookies through your browser settings.
Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Help us understand how visitors interact with our sites
Marketing Cookies: Used for advertising purposes and tracking user behavior.
You may disable cookies via your browser, but this may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child without parental consent, we will delete that information as soon as possible.
10. Changes to This Privacy Policy
Acura Healthcare Service reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:
Acura Healthcare Service
care@acurahealthcareservice.com